Privacy Policy

Last updated: June 2025

Welcome to www.diligenceinspection.ca (the "Site"), a home inspection service dedicated to providing accurate and useful information to our clients.

Protecting your personal data is a priority for us. This Privacy Policy describes how we collect, use, store, and protect your information.

1. Collection of Personal Information

We collect personal information when you use our Site or interact with our services. This may include:

Information you provide: First and last name, email address, telephone number, postal address, and details of your property.

Automatic Information: IP address, browser type, pages viewed, length of visits, and other data collected through cookies or similar technologies.

2. Use of Collected Information

The collected data may be used to:

Provide and manage our services;

Communicate with you regarding your request or inspection results;

Improve user experience and personalize content;

Manage legal or regulatory obligations;

Conduct statistical analyses and market research.

3. Information Sharing

We will not sell, rent, or share your personal information with third parties, except in the following cases:

With your explicit consent;

To comply with a legal obligation or a request from a judicial authority;

With third-party service providers who help us deliver our services (e.g., hosting, payment processing).

4. Data Protection

We implement technical, administrative, and physical security measures to protect your information from unauthorized access, disclosure, or accidental loss. These measures include:

Encryption of sensitive data;

Use of firewalls and intrusion detection systems;

Limiting access to your data to authorized employees only.

5. Your Rights

In accordance with current regulations, you have the following rights:

Access your personal data;

Request the rectification or deletion of your data;

Object to the processing of your data;

Withdraw your consent at any time;

File a complaint with a data protection authority.

To exercise these rights, please contact us at: contact@diligenceinspection.ca

6. Data Retention

We retain your personal data only for as long as necessary to achieve the purposes for which it was collected, unless a longer retention period is required or permitted by law.

7. Cookies and Similar Technologies

Our Site uses cookies to improve your experience and analyze site usage. You can manage your cookie preferences through your browser settings.

8. Use of Text Messages

We may use text messages (SMS) to communicate with you regarding your requests, appointments, reminders, feedback requests, or other information related to our services. By providing your phone number, you consent to receive these messages.

Text Message Management: You can opt out of receiving text messages at any time by contacting us directly or by replying to the message you received.

Data Protection: We will not share your phone number with third parties, except as required by law or as requested by a judicial authority.

9. Changes to this Policy

We may modify this Privacy Policy at any time to reflect changes in our practices or to comply with the law. Any changes will be posted on this page with an updated date.

10. Contact

For any questions or concerns regarding this Privacy Policy, please contact us:

Address: 3590 boul. de la Concorde E, Laval, QC

Email: contact@diligenceinspection.ca

Phone: 514 210-0014

Thank you for your trust and for using our services.

Last updated: June 2025